Council leader demands fair compensation for residents who were ‘failed by Thames Water’

9 October 2018

Written by: Lambeth Council

Council statements and updates - Environment - Focus on Streatham

In March 2018, Lambeth Council criticised Thames Water for failing to provide water to people’s homes. Streatham councillors and residents have been lobbying Thames Water about the compensation scheme.

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Council leader demands fair compensation for residents who were ‘failed by Thames Water’

Lambeth council leader, Cllr Lib Peck, has written to the Chief Executive for Thames Water urging him to rectify the problems in the compensation process for residents who were left without water earlier this year.

Without water

In March 2018, residents in Streatham were left without water for up to 4 days. The council’s scrutiny committee criticised Thames Water for failing to provide water to people’s homes and responding inadequately.

Compensation scheme

Thames Water set up a compensation scheme for those residents affected. However, that scheme is now coming under fire as there are reports of many residents who were without water being unable to receive compensation.

Lobbying

Streatham councillors and residents have been lobbying Thames Water to change the scheme from giving residents differing amounts between £30 to £150 to issuing £150 cheques to all households in the widest defined area that was recognised as being affected in any way by lack of water in early March.

Word from the Leader

Cllr Lib Peck said: “In March, Thames Water failed in the most basic duty of a water company, to provide water to people’s homes. And when the water failed, Thames Water’s response was shambolic. Now, they are failing to provide adequate compensation for those affected. I am calling on Thames Water to rectify immediately the problems in the compensation process.”


page 1 of letter 10 Oct 2018 to Thames Waterpage 2 of letter to Thames Waters