Lambeth: Thames Water service disruption in the south of the borough

12 February 2025

Written by: Lambeth Council

News and announcements

Leaking pipes in Crystal Palace have been identified by Thames Water as causing water supply and pressure issues currently affecting homes in parts of West Norwood, Crystal Palace, Tulse Hill, Gipsy Hill, Streatham and surrounding areas in Lambeth’s neighbouring boroughs.

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Lambeth: Thames Water service disruption in the south of the borough

An estimated 5,000 households are impacted. In a statement that was updated at 6.30am on Wednesday morning Thames Water said:

We are sorry if you are experiencing a loss of water supply or loss of pressure in your area. We have located the burst pipe in the area and have teams working hard to resolve the issue.

Our team have been working overnight to fix the pipe and will continue to work throughout today; and our engineers have been working to get your water supply back while we carry out the fix.

We are also continuing to work repairing a leak at our pumping station in Crystal Palace.

During peak times, the demand for water is higher, meaning you may see lower pressure than normal at times while repairs progress. While we do the repairs we have redirected water through other pipes into the area to keep as many people as possible with water in your taps.

You may notice your water seems cloudy or has bubbles in it – this is due to air that has got trapped in the pipes while we have been working. We want to reassure you that your water is still safe to drink.

Thank you for your patience while we fix the problem, We’ll update this page when we have more news.

Lambeth Council is working to support impacted communities, including liaising with schools who may face disruption. Bottled water is being distributed door to door for high-risk residents, and a wider distribution hub for all other residents impacted by supply issues is being set up today.

Follow www.thameswater.co.uk/network-latest for updates on this situation.