DWP caseworkers help keep rent safe

7 May 2019

Written by: Lambeth Council

Focus on North Lambeth - Focus on Streatham - Housing and planning

Lambeth Council has begun a joint working outreach project with the Dept of Work and Pensions (DWP) to help residents keep out of rent arrears when moving from a mix of benefits to Unviersal Credit.

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DWP caseworkers help keep rent safe

Close to 75% of the earliest Lambeth households to change from a mix of benefits to Universal Credit ran up rent arrears while waiting for their first payment. Residents asked Lambeth about getting specialist help from start to end of their claim journey to avoid getting behind with payments.

Who can help?

In the interests of economic inclusion, Lambeth went to the DWP with a ‘job spec’ for the skills and experience needed in a Universal Credit caseworker to work with our income team. Someone who multi-tasks and can deal with questions coming in by email, phone, in writing and from verbal referrals. Not one, but two experts from Streatham Job Centre – the biggest in the UK – have been recruited to work in Lambeth’s offices 4 days a week.

What causes payment delays?

Some claims got delayed when people didn’t realise they’d entered incorrect details of how often their rent is due, or simply missed ticking the box saying they live in a rented home. Some have always had their rent paid direct to the landlord and needed help to adjust.

One stop shop

We work in partnership, rather than sending residents to see our caseworkers face to face.  Our team give expert income advice everyday – we want to make sure people don’t need to explain their case twice.  In return, we support the DWP where we know someone has to overcome language or computer literacy barriers.

Advice on advances

The cases our DWP partners have helped with so far include advising them about advance DWP payments– but also explaining that an advance is only a loan, to be paid back as soon as their Universal Credit payment.

Changing the case

Since the caseworkers started in February, Lambeth has referred on average X cases a month to the caseworkers, meaning X Lambeth households so far have the help they wanted to keep their tenancies safe.

For more information:

Don’t risk rent arrears – talk to your Housing Officer or Income Officer at our offices in 91 Kennington Lane, The Civic Centre or Albert Carr Gardens, Streatham if you’d like extra help or advice.