From the end of this year, the council plans to extend the night time noise service offering from Thursday to Saturday (including the early hours of Sunday morning). The most serious complaints will be given priority.
The service will include an out-of-hours line, between 9pm and 5am Thursday to Saturday, and a daytime responsive service between 9am and 5pm Monday to Friday.
There will be a single point of contact for all noise-related queries, to include complaints from the public highway, housing estates and planning-related queries. An update on the actions the council will take will be provided, on the same evening, to residents who make complaints.
Cllr Mohammed Seedat, Cabinet Member for the Voluntary Sector, Partnerships and Community Safety, said; “We are committed to taking tougher action on persistent anti-social behaviour and noise nuisance. This service will provide stronger enforcement and swifter responses for residents whose quality of life is diminished by noise nuisance.”
The new service will include:
- A single point of contact for all noise-related queries, to include complaints from the public highway, housing estates and planning-related queries.
- An out-of-hours line reintroduced between 9pm and 5am Thursday to Saturday. The Council will also reintroduce a daytime responsive service between 9am and 5pm Monday to Friday.
- An update to the complainant, on the same evening, on the actions the Council will take.
- Pro-active assessments of complaints during 9pm to 5am (Thursday to Saturday)
- An enhanced triage process which would use local intelligence, complaint data and noise nuisance trends to identify priority issues. Residents would then be contacted by the service in order to pre-arrange noise nuisance inspections at the time that the nuisance is most likely to occur.
- Additional resources in community safety to fund additional officers for this service
- Proposed purchase of additional council-funded Police officers to complement the work of the Violence Against Women & Girls (VAWG), Violence Reduction Unit & ASB teams
The new service follows a review of the council’s existing service, which was changed in 2016. More details will be available when the new service goes live before the end of the year.